Throughout the pandemic the safety of our employees, customers, and partners has always been our top priority. This remains so as COVID-19 global health and regulatory conditions remain fluid across the world.

To manage the on-going risks and challenges posed by the pandemic, and to ensure safe working environments at all our locations, we have:

• Encouraged all employees to receive a COVID-19 vaccine as soon as possible based upon the availability of the vaccine and vaccination eligibility guidelines in their location

• Announced, beginning week of July 5, that where it is safe to do so, we will be initiating a return to on-site work at our facilities in the US and UK for fully vaccinated employees

• Implemented Vaccination Certification for fully vaccinated US & UK employees, in preparation for returning to on-site work

• Fully equipped our sites with PPE for employees and visitors

• Clearly communicated site safety measures and protocols for employees and visitors

• Established flexible working to help employees adhere to enforced social distancing while on-site

• Continued to utilize our ‘Exposure Notification’ process, aligned with local privacy and health regulations, to highlight and track possible COVID-19 exposure

• Partnered with mobility platform providers in applicable countries to deliver automated health screening for employees, contractors, and visitors before coming on-site

• Increased the number of temperature screening devices at our facilities

• Restricted non-essential business travel

We will continue to monitor the situation on a country-by-country basis. We remain committed to ensuring a safe work environment for all our employees and helping our customers innovate faster, deliver flawless user experiences, and reduce costs.

Eric Updyke 
CEO, Spirent 

Q: Is Spirent support be impacted by COVID-19 and does Spirent expect continued disruption to Operations? 

A: Because of the policies and measures we put into place at the start of the pandemic, we have experienced minimal disruption to our supply chain, and our support centers and global offices have remained operational. We continue to deliver service for our customers and partners. 

Q:  Are engineers still working? Will there be a delay in problem resolutions? 

A:  Yes, engineers are still working, and we will continue to work to minimize any delay in resolving customer issues. 

Q: Are you still providing on-site support? 

A: Yes, although within the context of regional and country-specific restrictions, which are changing in real-time. On-site support requests continue to be reviewed on a case-by-case basis to make sure customer issues are resolved as quickly as possible, while considering the well-being of our employees, customers and partners. 

Q: Does Spirent have any solutions that can be accessed remotely to help during this time? 

A: Yes, Spirent does offer remote options. Please contact your Spirent sales representative or email support@spirent.com for more information.  

Q: What travel policies do you have in place with respect to your employees to ensure their safety and to prevent the spread of COVID-2019? 

A: Business travel continues to be restricted. Spirent’s temporary policy remains in place for individuals returning from affected regions. Even if their role requires them to be in a Spirent office location, they may not return to work ‘on-site’ until after a 14-day quarantine period. This includes both business and personal travel. 

Q: For those vendors who supply us with a contingent workforce or have contractors who may regularly visit our facilities, what policies do you have in place to ensure that such individuals do not put our workforce at risk? 

A: We are working with all vendors who supply us with contingent workforce or contractors who regularly visit customer facilities to make sure they are following the same rigorous guidelines. We are guided at all times by the regional and country-specific restrictions and legislation, and we are constantly reviewing all safety measures to ensure they follow the latest guidelines.

Q: As a customer, if I have any further questions, who should I direct these to? 

A: Please contact your Spirent sales representative or email support@spirent.com. 

Q: As a partner, if I have any further questions, who should I direct these to? 

A: Please contact your local Channel Manager.